Frequently Asked Questions

How do I initiate a refund?

Fill out our contact form and a staff will get in touch with you with details on how to return the item in dispute.

What happens after 7 days of not returning my item?

If after 7 days, you are yet to return your item, your refund request will be cancelled, no refunds will be issued and you will be unable to return this item.

What are “Business Days”?

Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

Once I return an item, how long until I get my refund?

Once we confirm receipt of your item, the standard refund time is 10 business days, as shown in our timeline above.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return.

Why will an item be re-delivered to be instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.

error: Content is protected !!